Show executives irrefutable data about how to make meaningful changes in the organization, tied directly to revenue. Quantify customer data from tickets and tags. Tags kind of
associate in a way that would help you determine:
1. Common theme with a certain product that you need to delve a little bit more into.
2. Or there's not enough communication for a particular promotion and there's a lot of questions regarding that.
When you say to your clients: without us, you are going to have the worst customer experience as you scale so quickly.
You should try to quantify what that is. How much more valuable a customer that gives four-star ratings or a customer that gives five-star ratings is, compared to a customer that gives four-star ratings and be able to quantify.