Description
With our Agents Performance Dashboard, you can gain complete visibility into your customer support ticket queue and streamline your support operation for better performance, which enables you to optimize your support operation with essential features, such as:
Key performance indicators like ticket count by month, channel, or priority level
A global dashboard filter that can sort dashboards for different time periods, statuses, or agents, or clients.
You can take advantage of our pre-built Agents Performance Report template for free.