Maximize value from Tags

Quantify Customer Data from Tickets and Tags

Analyze customer data from tickets and tags to identify key insights. By examining the tags, you can:

• Determine common themes related to a specific product that may require further investigation.
• Identify areas where communication about a promotion is insufficient, as evidenced by an increase in related customer inquiries.

Limit the Number of Customers Needing Direct Help

When launching new products, you'll receive a high volume of diverse communications through your help desk platform, including issues related to warranties and other concerns. To manage this effectively, limit the number of customers who need direct assistance by utilizing your chat function.

To achieve this, quantify customer inquiries to identify common issues and improve your automated chat responses. This will streamline customer support, allowing customers to get the help they need more efficiently. Conduit provides an effective way to quantify and analyze this type of information.

For example, if someone reports that their product was damaged by an animal, such as a deer, this is not an uncommon issue, but it has happened. When this type of communication goes through our chatbot, we recognize that this isn't something covered by our warranty. They can still get a repair, but it's not necessary for us to spend time explaining this specific scenario to them.

Ideally, by using the information gathered from customer support platform, we can identify such issues in advance. This allows us to streamline our responses and help customers directly through our chat feature, without needing to review each message individually.