See also

22 Oct 2024 09:49 PM

Instagram and Facebook dashboards

Issue

The dashboard metrics appear significantly higher than the values shown on Facebook/Instagram.

Cause

The discrepancy arises because the Facebook/Instagram API provides metric values for individual days. For example:

  • Jan-1: 10 followers
  • Jan-2: 11 followers (+1 new follower)
  • Jan-3: 13 followers (+2 new followers)

When the dashboard is set to a 3-day time range, it incorrectly sums these daily values (10 + 11 + 13 = 34), resulting in an inflated metric.

Solution 1

Adjust the time range on the dashboard to a single day to match the daily metrics provided by the API.

Solution 2

Set a specific time range for individual widgets to ensure accurate metrics display.
Last day of the time range - Last day of the time range

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