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solution support
23 Jul 2024 10:04 PM

Gorgias tickets with Spam/Deleted/Auto-Close statuses

You might notice a difference between Conduit and Gorgias' Dashboard.

  • Conduit shows tickets that have been deleted or marked as spam.
  • Gorgias Dashboard does not take this tickets into account in its statistics.

To solve this problem we need to use a workflow:

Conduit have two columns: IS_SPAM and IS_DELETED. If you filter the data by these fields, the discrepancy will disappear.

To remove SPAM, DELETED, and auto-close tickets from the dataset, I created a workflow:

clipboard-2024-07-18-02-09-09-991Z.png

You should run this workflow instead of the Import UI.